520 bd Privacy Policy
Protecting the security and privacy of your personal information is our primary responsibility. Read this policy to learn what information we collect, how we use it, and what your rights are.
If this policy changes, we will post a notice on the website and update the "Last updated" date.
Table of Contents
Introduction and Scope
520 bd (website: 520-bd.cam) is an online gaming and sports betting platform operated for Bangladeshi users. Protecting the privacy of your personal information is our highest priority. This Privacy Policy ("Policy") describes what personal information 520 bd collects, how it is used and stored, and what your rights regarding your information are.
By using our website, creating an account, or using any of our services, you confirm that you fully accept the terms of this policy. For details on our overall terms of service, please read the Terms and Conditions page.
This policy applies only to 520 bd's own website and applications. Third-party websites or services are governed by their own privacy policies, for which 520 bd is not responsible.
Information Collection
We collect your information in various ways. The categories below explain each in detail.
2.1 Registration and Account Information
Information you provide when creating an account:
- Full name (in Bengali or English)
- Mobile number and email address
- Date of birth (for age verification)
- Address and national ID number (where applicable)
- Username and password
2.2 Financial Information
Information we collect during deposits and withdrawals:
- bKash, Nagad, or Rocket mobile banking number
- Transaction amount and date
- Transaction reference number
We never collect your mobile banking PIN or password.
2.3 Technical Information
Information collected automatically when you use the website:
- IP address and device type
- Browser type and version
- Pages visited and click patterns
- Session duration and login logs
- Geolocation data (country level only)
2.4 Support and Communication Information
When you contact us via live chat or email, the content of that conversation and the information you provide are recorded for the purpose of improving support quality and security.
Purpose of Information Use
520 bd uses collected information for the following purposes:
- To create, verify, and manage accounts
- To process deposits, withdrawals, and other financial transactions
- To manage gaming services, bonuses, and promotions
- To prevent fraud, money laundering, and misuse
- To provide 24/7 customer support and resolve issues
- To ensure platform security and system stability
- To provide a personalised experience based on your preferences
- For statistical analysis to improve services
- To meet applicable legal obligations
We use your information only for the purposes listed above. For any other use, your prior consent will be obtained.
Information Security
520 bd takes both technical and administrative measures to protect your information. Our security framework is as follows:
- All data transmissions are secured using SSL (Secure Socket Layer) encryption
- Sensitive data (passwords, financial information) is stored in encrypted form
- Access controls ensure that only authorised staff can access information
- Regular security audits and vulnerability assessments are carried out
- Data centres are protected with firewalls and anti-intrusion systems
- Automated monitoring is in place to detect suspicious activity
No data transmission over the internet is 100% secure. We take every precaution, but a complete guarantee of security is not possible. Use a strong password for your account and do not share it with anyone.
Data Retention
How long 520 bd retains your information depends on the type of information and the purpose for which it was collected.
- Active account information: retained for as long as the account remains open
- Financial transaction records: for the period required by legal obligations
- Security logs: at least 12 months from the most recent activity
- Customer support records: up to 6 months after the issue is resolved
- Closed account information: may be retained as required by applicable law
Once retention is no longer necessary, we securely delete or anonymise the information so that you can no longer be identified.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You may request a copy of your personal information that we hold at any time. We will provide it within a reasonable time.
8.2 Right to Rectification
If your information is inaccurate or incomplete, you may request a correction. Some information can be updated directly in your account profile; for others, please contact our support team.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information.
8.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. This will not affect the lawfulness of any processing carried out prior to withdrawal.
To exercise any of the above rights or to learn about our Responsible Gaming policy, please contact our support team. We aim to respond within 30 days.
Protection of Minors
All services on 520 bd are intended only for persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified during the account verification process. If we are informed of an account belonging to a minor, that account will be closed immediately and the collected information will be deleted.
If you believe someone you know who is a minor is using this platform, please notify our support team immediately. Parents and guardians are encouraged to monitor their children's internet use.
Policy Changes
520 bd may review and update this privacy policy as needed. When changes are made:
- The updated version will be published on this page of the website
- The "Last updated" date will be changed
- Registered users will be notified of significant changes via email or an on-site notice
- For major changes, your fresh consent may be requested where applicable
Continuing to use the website after any policy changes will be taken as your acceptance of the new policy. You are advised to visit this page regularly. To get a complete understanding of our overall terms and conditions, please also read the About Us page.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through any of the following methods:
When emailing about a privacy matter, write "Privacy Request" in the subject line and send it from your registered email address so we can verify your identity quickly. For answers to more general questions, visit the FAQ page.
Our commitment to the security and privacy of your information is firm. 520 bd believes that earning user trust through transparency and honesty is the foundation of a long-term relationship.